Oxford Series
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We are responsible for what we sell.
For Chairs, Tables and Printers-
- If the product is damaged or defective or if the goods delivered is different from what you expected, please raise a return request within 48 hours of receipt of goods and your order will be eligible for a 100% refund
- You can raise the return request with us over phone, email or whatsapp (8880656565 for call and whatsapp, and thehomeoffice@offineeds.com for email)
- Any product returned to us should be in the same condition as received in its original packaging, invoice and tags
- Returns will be accepted only if the products are in unused condition and have not already been assembled or installed at your premises
For other products-
- If the product is damaged or defective or if the goods delivered is different from what you expected, please raise a return request within 7 days of receipt of goods and your order will be eligible for a 100% refund
- You can raise the return request with us over phone, email or whatsapp (8880656565 for call and whatsapp, and thehomeoffice@offineeds.com for email)
- Any product returned to us should be in the same condition as received in its original packaging, invoice and tags
Returns/Exchange through courier-
- Replacement through courier shall only be done for products with exactly the same price as the product being returned. Please indicate clearly the replacement merchandise and our Customer Care Associate will check and confirm if it is available in stock and whether the replacement can be made.
- Any refund against a return request made to thehomeoffice.in customer support and collected by courier shall be processed only upon receipt of the merchandise in unused condition along with the original invoice.
- After the merchandise is received and verified by thehomeoffice.in we shall process a refund/replacement within 1-2 weeks of receipt of the goods. For remote locations or Tier 2/Tier 3 cities we may take additional time to process replacement request.
- Refunds to the Cardholder’s credit card/debit card will only be credited back to the same mode through which the payment was made for the order.