Facebook Pixel
Free shipping on all orders over ₹1995
Free Assembly of Furniture Pan India
Easy Cancellation and Returns

How do I place an order?

 1) You can create an account on thehomeoffice website by using your email address. Click on CREATE AN ACCOUNT You will receive an email asking to confirm your account creation. 

2) Validate your email by logging into your mailbox and activating your account by clicking the link sent to you. Once activated you can login and browse through the range of products. (Make sure to search for this email even in your spam, promotion or others folder. If you haven't received the email, please write to [email protected] from your corporate email id. We will manually activate your account.)

3) Add your selected products to the shopping cart and update the quantity you want to order.

4) Update your address and contact details, as we will need these details to deliver your consignment and update you on the order status of the consignment.

5) Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order for your account. If there are problems in making your online payments, then call us on +91 8880656565 or write to us on [email protected] from your TheHomeOffice email address, and we will resolve the issue.

6) You can check your order status against your order ID for tracking till the consignment is delivered to you.

You can avail special discounts by enrolling your company in the Corporate Discount Offer. Check out our Corporate Discount Program.

 

My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?

This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case the order doesn’t go through (i.e - you don’t receive an order confirmation email) but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry!


Please get in touch with us via chat or phone, and share the below details:

1)Amount that got debited.
2)The email id you would’ve used to place the order.

We will have to check the status on our payment gateway. The payment status can either be captured, pending, or failed

In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details .
If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.
If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days.

What modes of payment does the store support?

The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).

 

Is this website open to all general public?

Yes. However we have a special discount for Corporates. Check our our Corporate Discount Program.

Do you ship to my city and location?

We are delivering selected products as per Govt guidelines in Orange & Green zones. Please put your pin codes while selecting the products to check delivery options.

 

What is the estimated delivery time?

 

Products are typically dispatched after 1-4 days of order confirmation depending on your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.

All the products are transported and delivered using our partner delivery network.

While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery

 

Are there any shipping charges?

Shipping is absolutely free for all order above Rs 1995* For any orders below Rs 1995, shipping fee of Rs 149/- will be applicable

 

How do I track my order?

The best way to check your order status is to sign-up at thehomeoffice.com and go to the order tracking page: We try our best to deliver your Product before you can even think well within 10 days of your order. In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number 8880656565 or email us at  [email protected] 

 

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations

 

For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home

For all seating products, kindly sit on the item to ensure that the structure is stable with

 

  

What should I do if I receive a damaged product?

 

We deal with good quality products. In case you receive a damaged product, please bring it to the notice of the customer care professional immediately. In case you notice an issue later, please call us or write to us at  [email protected] You can check our return policy.

 

Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

Can I cancel the order?

We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.

1. Cancellation prior to delivery - You can cancel your order for any product at any time prior to its delivery by logging into your account and selecting the 'Request cancellation' option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per thehomeoffice’s refunds policy.  

2. Cancellation at the time of delivery - In case you are unhappy with a product, you may return the same on the spot, at the time of delivery.

Can I return the order/ I don’t like the products received ?

You may raise return/exchange (Registered user) by logging into Thehomeoffice online account from “My Account > Order > Return”

I cannot find a product I am looking for?

 

We have tried to include most of the products that will facilitate your working from home, however if you cannot find a product you are looking for, please feel free to write to us

 

 My password is not working/how can I reset my password?

 

You can reset your password by clicking on the ‘Forgot your Password’ link in the sign-in page. You will receive a link to reset your password on your registered email address.

 

Is my company enrolled for the corporate discount ?

 

We can check this for you. Give us a call at our customer care number 8880656565 or email us at  [email protected] 

 

What are Corporate Discounts?

 

To make it even more attractive to shop on TheHomeOffice, we are happy to offer corporate discounts to employees of large organizations.

 

Who gets discounts?

Employees of companies with 500+ employees who are working from home, anywhere in India.

 

What modes of payment does the store support?

The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).

 

Is this website open to all general public?

Yes. However we have special discounts for Corporates. Check our corporate  discount program

 

Are there any limits in purchase?

No. You can purchase any items listed on the website and up to any amount and quantity.

 

Can I get this delivered to any place wherever I want?

We deliver to all Tier I and Tier II cities across India

 

Is it compulsory to login as a User to make a purchase on the website?

Yes. It is compulsory to login using your corporate email address to make a purchase to avail the special discount. Please check our Corporate Discount Program.

 

 

I have a quality problem with the product I just received. What do I do?

Unhappy with a purchase? Go through our Returns Policy and see if you would want a replacement. If there are any clarifications, do get in touch with us.

 

Whom do I contact in case I need any support or more details?

Mail us on [email protected] and we will get back to you within 2 working days. You can also call us on+91 8880656565

 

 How are my items packaged and made tamper proof?

All items are carefully packaged at our warehouses so as to avoid any form of damage.